General return policy
WE APPRECIATE YOUR BUSINESS: Hunter’s Friend Europe knows you have a choice, and we value your business. If you are not delighted with your order, we want to know about it and we’ll make it right! If you are having difficulty with any equipment you’ve purchased, PLEASE CALL OR EMAIL US FIRST at firstname.lastname@example.org or +358 15 555 0402. All Hunter’s Friend Europe orders are carefully packed and thoroughly inspected, and we hope that you will be pleased with the item(s) you have selected. Upon delivery, please check the carton contents immediately against items on the front of your invoice. If you are missing items please notify us immediately. Please note that some bulky and specialty items may arrive separately and may or may not arrive on the same day (or via the same carrier). This information will be indicated on the invoice included with your package. If you are not happy with your purchase, you may return eligible items for refund, credit, or exchange within 30 days of receipt of your order. See instructions and details below.
DAMAGED PACKAGES: If you discover your shipment has been damaged in-transit, please contact our customer service immediately, so we can arrange a replacement shipment or appropriate repair. Please take and provide photographs of the damage to help with any claims. Shipping damage claims must be made within 5 business days of receipt of your package and must be resolved before proceeding with returns or exchanges.
PLEASE KEEP YOUR PACKING MATERIALS: Please do not throw away the boxes your purchases were shipped in. If your purchase has been authorized to be returned, exchanged, repaired, or replaced by Hunter’s Friend Europe, and you have been issued a Return Authorization, please use these original boxes and packing materials to return your purchase. Failure to follow these instructions will result in a delay in processing your credit, a reduction in the amount of your credit, or our refusal to accept the returned product.
TO RETURN AN ITEM WITHIN 30 DAYS
PLEASE CONTACT CUSTOMER SERVICE FIRST: Contact customer service at email@example.com or +358 15 555 0402.
RETURN ALL ITEMS IN THEIR ORIGINAL CONDITION: Returned items must show no signs of wear, abuse, or alteration. Include all original packaging, accessories, paperwork (owner’s manuals, warranty cards, etc.). Please do not write on the merchandise packing, manual, or warranty card until you are certain that you will keep all items you have purchased. Returned items NOT in their original condition may be refused or subject to repair costs and/or a restocking fee.
REPACKAGE AND INSURE: You are responsible for merchandise until it safely reaches our warehouse. To protect your return, please (a) repack items using all original packing materials, (b) tape your box securely with approved packaging tape, (c) insure your package for the full value of your purchase.
RETURN SHIP AND KEEP YOUR TRACKING NUMBER: Hunter’s Friend Europe Webshop international returns are handled by GLS, DHL or Posti Parcel Return Connect service. Posti Parcel Return Connect returns are available from all participating Parcel Connect countries. Please contact our customer service directly to get a return authorization and a return card by email which can be used as the shipping label. We ask that you return the item with any instructions and product packaging material that came with it.
(d.b.a. Hunters Friend Europe)
RETURN SHIPPING CHARGES: We offer free returns only when the return is for guaranty repair, damage during shipping, or our mistake in the order. Other returns such as late cancellations, mistakes in the order made by the customer, or simply not wanting the product anymore are not free and are also subject to terms below.
DRY-FIRES & STRING DERAILMENTS
READ ALL INFORMATION INCLUDED WITH YOUR BOW: Before you begin handling your new compound bow, please take the time to read all the literature included with the bow. Thoroughly understand the terms “dry-fire” and “string derailment” BEFORE you draw your bow for the first time. We realize this is a sensitive subject, but dry-fire and string derailment damage is never covered under a factory warranty. Please – PLEASE – read and understand how to handle your compound bow safely and responsibly, particularly if you’re new to the sport. If an accidental dry-fire or string derailment does happen, please contact us and we will make every effort to help arrange fair and expedient repairs.
CUSTOM ARROWS ARE BUILT TO ORDER: Once your new arrow shafts are fletched, trimmed, or inserted, they cannot be returned to stock. If you discover we have made a mistake in building your custom arrows, we will gladly replace the arrows. But for safety reasons, arrow shafts which have been fletched, trimmed, or inserted cannot be accepted for return. Learn proper carbon arrow safety and always remember to flex-test every arrow before shooting.
UNFLETCHED ARROW SHAFTS: Full-length unfletched arrow shafts may be returned in new condition with all inclusions for refund, credit, or exchange.
REFUNDS: Refunds on credit card and PayPal purchases are credited to your account (less the actual applicable shipping charges, even if the package was shipped for free) within 7 days of receipt of returns.
CANCELLATIONS: Please double-check your order details before submitting them to our store. In some cases, orders are processed and packed for shipment within just a few hours. So time for cancellations is limited. However, if you place an order, but later decide you must cancel, please contact customer service as quickly as possible. If your order has not yet executed, we will make every attempt to honor the cancellation request. Late cancellations paid by credit card/Paypal are subject to a 3% processing fee and shipping charges may or may not be recoverable (depending on when a cancellation request is received). The actual cost of shipping may be charged even though no fee was charged at the time of purchase because we still had to pay those fees to the courier out of our pocket. Return postage is the responsibility of the returnee for late cancellations. Also note that cancellations are restricted on custom work (tuning & adjusting bows, fletching & trimming arrows, etc.) as these items cannot be resold as new once our work has begun.
Pre-paid special/custom order bows from a manufacturer can not be cancelled if the bow has already been sent out to us and we are unable to cancel the special order with the supplier, or after work has begun on building/tuning any bow in our stock. Terms of the manufacturer’s guaranty do apply, however.
UNDELIVERED PRODUCTS: If your order is not picked up at your location, or delivery is refused, HFE is not responsible for the cost of the return postage to our shop. Original postage actual costs (even if free at time of order) and those return costs would be deducted from any refund asked for, if that were the case. The cost of resending is the customers responsibility. Contact us and we will work it out as best we can for you if something unfortunate happens.
Please follow your package tracking information and make contact with your local post, if the package seems delayed locally. HFE is also not responsible for inaccurate address/contact information given by the customer at the time of the order.
HFE sends package tracking information by email for every delivery. Sometimes, the emails get overlooked or end up in spam files. If you do not receive your tracking, please contact us at firstname.lastname@example.org and we will be happy to get the information to you again.
TYPOGRAPHICAL ERRORS: While every effort is made to ensure that pricing on our website is correct and current, typographical and display errors can occur. In such an event, Hunter’s Friend Europe shall reserve the right to refuse or cancel any order. If such an error were to occur, we will notify you of the error, beg your forgiveness, and give you an opportunity to choose how to proceed. When there is a difference in language versions, the English version will be controlling.
THANK YOU FELLOW HUNTERS: We hope you’ll return to huntersfriend.eu for your hunting supply needs for many seasons to come. It is our goal to always provide the highest quality archery products and services we possibly can. But if something does go wrong, we’ll do our best to make it right.