WE TRULY APPRECIATE YOUR BUSINESS
AND WE WANT YOU TO BE 100% SATISFIED
GENERAL RETURN POLICY
Hunter's
Friend Europe knows you have a choice, and we value your business. If you
are not delighted with your order, we want to
know about it. If you are having difficulty with any
equipment you’ve purchased, CALL US FIRST at
+358 45 208 6292.
Many common problems can easily be resolved with just a phone call.
All Hunter's Friend Europe orders are carefully packed and thoroughly inspected,
and we hope that you will be pleased with the item(s) you have selected.
Upon delivery, please check the carton contents immediately against items
on the front of your invoice. If you are missing items please notify us
immediately by calling
+358 45 208 6292.
If you are not happy with
your purchase, you may return eligible items for refund, credit, or
exchange provided you obtain a Return Authorization (RA) number within 10
days*
of receipt of your order. *See
instructions and details below
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DAMAGED PACKAGES
If you discover your shipment has been damaged in-transit, please contact our
customer service department at +358 45 208 6292 immediately, so we can arrange a replacement shipment or appropriate repair.
Shipping damage claims must be made within 3 business days of receipt of your
package and must be resolved before proceeding with returns or exchanges.
KEEP YOUR PACKING MATERIALS
Do not throw away the boxes your purchases were shipped in. If your purchase has
been authorized to be returned, exchanged, repaired, or replaced by Hunter’s
Friend Europe, and you have been issued a Return Authorization (RA) number, please use
these original boxes and packing materials to return your purchase. Failure to
follow these instructions will result in a delay in processing your credit, a
reduction in the amount of your credit, or our refusal to accept the returned
product. PACKAGES SHIPPED TO OUR WAREHOUSE WITHOUT RETURN AUTHORIZATION WILL BE
REFUSED AND RETURNED TO SENDER.
GENERAL RETURN INSTRUCTIONS
| 1. CALL US
FIRST. Contact customer service at +358 45 208 6292 to receive a Return Authorization (RA) number. Please note that we
cannot issue RA numbers via email.
2. RETURN ALL ITEMS IN THEIR ORIGINAL CONDITION. Returned
items must show no signs of wear, abuse, or alteration. Include all
original packaging, accessories, paperwork (owner’s manuals, warranty
cards, etc.). Please do not write on the merchandise packing, manual, or
warranty card until you are certain that you will keep all items you
have purchased. Returned items NOT in their original condition may be
refused or subject to repair costs and/or a restocking fee of up to 25%.
3. REPACKAGE AND INSURE. You are responsible for merchandise
until it safely reaches our warehouse. To protect your return, please
(a) repack items using all original packing materials, (b) tape your box
securely with approved packaging tape, (c) insure your package for the
full value of your purchase and (d) write the Return Authorization (RA)
number on the outside of the shipping box, NOT on the merchandise box.
4. RETURN SHIP AND KEEP YOUR TRACKING NUMBER. Ship your item(s)
back to the following shipping address only Viitakuja 5, 73310
Tahkovuori, Finland. Use a service such as UPS or your
local postal service that
provides package tracking. We are not responsible if your package is
lost in the mail or damaged during the return shipment. Resolving lost
or damaged returned package claims will be between you and your insured
carrier only.
5. BE SURE YOUR RETURN IS TIMELY. ITEMS MUST BE RECEIVED IN
OUR WAREHOUSE WITHIN 15 DAYS OF ISSUING YOUR RETURN AUTHORIZATION (RA)
NUMBER. RETURNS WITH MISSING OR EXPIRED RA NUMBERS WILL BE REFUSED AND
RETURNED TO SENDER.
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COMPOUND BOWS
| 1. READY-TO-HUNT
COMPOUND BOW PACKAGES have a 10-Day try-out limit. To return a
Ready-to-Hunt™ Compound Bow Package you must obtain a Return
Authorization (RA) number within 10 days of receipt of the product.
Please contact customer service at +358 45 208 6292 if you wish to return
your Ready-to-Hunt™ Compound Bow Package. All subsequent claims on
compound bows will be resolved via manufacturer warranty protocol (see
below).
2. READ ALL INFORMATION INCLUDED WITH YOUR BOW and learn to
handle your compound bow properly and safely. Compound bows presented
for return must show no signs of wear, abuse, or alteration. USER DAMAGE
TO A COMPOUND BOW (STRING DERAILMENTS, DRY-FIRES, RISER OR LIMB DAMAGE
DUE TO IMPROPER USE OF A BOW PRESS, CROSS-THREADED MOUNTING HOLES,
MARRED FINISHES, ETC.) VOIDS ALL FULL-REFUND AND EXCHANGE
CLAIMS.
Compound bows returned in less than brand-new condition will be subject
to full repair costs and a restocking fee of up to 25%.
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CUSTOM ARROWS & SPECIAL ORDER ITEMS
1. CUSTOM
ARROWS ARE BUILT TO ORDER. Once your new arrow shafts are
fletched, trimmed, or inserted, they cannot be returned to stock. If you
discover we have made a mistake in building your custom arrows, we will
gladly correct the mistake. But in all other cases, arrows which
have been fletched, trimmed, or inserted are NOT returnable.
2. FOR SAFETY REASONS, arrows which has been shot cannot be
returned to stock and are not returnable for refund or credit.
Learn proper carbon arrow safety and always remember to flex-test any
arrow before shooting.
3. ARROW SHAFTS: Full-length unfletched arrow shafts may be
returned in new condition with all inclusions for refund, credit, or
exchange.
4. SPECIAL ORDER ITEMS cannot be returned to stock and are not
returnable for refund or credit. Of course, special order items
can be returned for warranty service should a defect in materials or
craftsmanship occur. |
WARRANTY SERVICE
| 1. HUNTER'S
FRIEND EUROPE IS AN AUTHORIZED WARRANTY SERVICE CENTER for all brands of
bows we sell. If you encounter a defect in materials or workmanship, as
defined in your bow’s manufacturer warranty coverage, please contact
customer service at +358 45 208
6292 to obtain a Repair Authorization
(RPA)
number. Warranty repairs are generally performed at no cost to the
customer for parts or labor. Pursuant to most manufacturer warranties,
the customer is responsible for shipping the defective item to the
warranty service center, and the service provider (Hunter’s Friend
Europe)
pays the return shipping when repairs are complete.
2. CONSUMABLES: Note that products such as compound
bows, crossbows, traditional bows, and custom arrows include some
CONSUMABLE PARTS subject to normal wear and tear. Manufacturer
warranties generally do not include bow strings, string silencers,
string-stop rubbers, film-dipped camo finishes, arrow components (nocks,
inserts, fletching, etc.). Consumable items are the owner’s
responsibility to monitor, maintain, and replace as needed. Please
contact Hunter’s Friend Europe to purchase additional consumable items for
your archery gear and always keep your gear in top condition.
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REFUND TERMS
Refunds on credit card purchases are credited to your account (minus any applicable shipping charges) within 10 days of receipt of returns.
Bank transfer and cash purchases are refunded by company bank transfer (minus applicable
shipping charges) within 30 days of receipt of return. Please note that
returns on orders paid by credit card may be subject to a 3,5% processing fee.
CANCELLATIONS
Please be sure of and double-check your order details before submitting them
to our store. In some cases, orders are processed and packed for
shipment within just a few hours. So time for cancellations is limited.
However, if you place an order, but later decide you must cancel, please contact
the pro-shop at +358 45 208 6292
as quickly as possible. If your order has
not yet executed, we will make every attempt to honor the cancellation request.
Late cancellations paid by credit card may be subject to a 3% processing fee and
shipping charges may or may not be recoverable (depending on when a cancellation
request is received). Also note that cancellations are restricted on
custom work (tuning & adjusting bows, fletching & trimming arrows, etc.)
as these items cannot be resold as new once our work has begun. Email
cancellation requests will not be honored.
TYPOGRAPHICAL ERRORS
While every effort is made to ensure that pricing on our website is correct and
current, typographical and display errors can occur. In such an event,
Hunter's Friend Europe Oy
shall reserve the right to refuse or cancel any order. In
the event of an overpricing error, your invoice will be automatically adjusted
(credited/refunded) the amount of the discrepancy. In the event of an
under-pricing error, Hunter's Friend Europe will attempt to contact you by phone or
email, to notify you of the error and give you the opportunity to choose how to
proceed.
THANK YOU
We hope you'll return to www.huntersfriend.eu for your hunting supply needs for
many seasons to come. It is our goal to always provide the highest quality
archery products and services we possibly can. But if something does go
wrong, we'll do our best to make it right.
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